1. To clean laptops, which two products are recommended? (Choose two.)
- cotton swabs *
- mild cleaning solution*
- ammonia
- rubbing alcohol
- car wax
2. What are three common input devices found on laptops? (Choose three.)
- touchpad *
- fingerprint reader *
- web camera*
- external monitor
- PS/2 keyboard
- AC power connector
3. Which two statements are true of a laptop CPU when compared to a desktop CPU? (Choose two.)
- Laptop CPUs operate at higher clock speeds.
- Laptop CPUs use smaller cooling devices.*
- Laptop CPUs consume more power.
- Laptop CPUs are interchangeable with desktop CPUs.
- Laptop CPUs are designed to produce less heat.*
4. A technician has been asked to decide which laptop components should be cleaned on a monthly basis as part of a maintenance routine. What are two examples of components that should be included? (Choose two.)
- exterior case *
- keyboard*
- CPU
- optical drive
- RAM
5. What are two methods typically used on a mobile device to provide internet connectivity? (Choose two.)
- cellular*
- Zigbee
- Wi-Fi*
- Z-Wave
- GPS
6. A customer brings a laptop into a computer repair shop. The technician can tell that the laptop is powered on by the power light, but nothing displays on the screen. What are two possible issues that could cause this symptom? (Choose two.)
- The backlight needs adjusting.
- The display properties need adjusting.
- The laptop has gone into sleep mode. *
- The screen cutoff switch needs cleaning or is damaged.*
- The video cable is loose.
7. Which type of RAM modules are designed for the space limitations of laptops?
- SODIMMs*
- SRAM
- SIMMs
- DIMMs
8. What is a design consideration for mobile CPUs used in laptops compared with desktop CPUs?
- They are interchangeable with desktop CPUs.
- They require smaller cooling mechanisms than desktops do.*
- They operate at higher clock speeds than desktops do.
- They consume more power than desktops do.
9. Which protocol can be used to transfer messages from an email server to an email client?
- SMTP
- POP3 *
- SNMP
- HTTP
10. What is a characteristic of laptop motherboards?
- Laptop motherboards use the same form factors as desktop motherboards.
- Laptop motherboards are proprietary.*
- Laptop motherboards use standard form factors.
- Laptop motherboard components are compatible with desktop motherboards.
11. What device setting is used to share the cellular WAN connection of a phone in order to allow other devices to connect to the Internet?
- mobile hotspot*
- airplane mode
- Wake on LAN
- Wi-Fi
12. Which laptop component is commonly found in the laptop lid?
- Wi-Fi antenna*
- SODIMM
- motherboard
- power connector
13. What is the purpose of a digitizer in a mobile device?
- to convert AC to DC
- to convert analog video signals to digital ones
- to convert digital music to analog for headphone delivery
- to convert user touch actions to digital input signals*
14. What type of backlight is used in an LED display?
- LCD
- LED*
- CCFL
- light-generating pixels
15. Where is an integrated microphone normally located on a laptop?
- near the exterior on either side of the keyboard by the plastic frame
- by the exterior ports
- in the top of the display*
- under the keyboard near the pointing device or touchpad
16. Which ACPI state turns the CPU and RAM off and copies the contents of RAM to a temporary file on the hard disk?
- S0
- S1
- S2
- S3
- S4*
17. What could be used in conjunction with a laptop in order to read flash media?
- SSD
- card reader*
- M.2 card
- SO-DIMM
18. Which step would be important in the removal of laptop memory?
- Align the memory module notch at a 45-degree angle and press to release.
- Attach an AC adapter before starting the procedure.
- Press outward on the clips that hold the memory module.*
- Gently press down on the memory module until it releases from the slot.
19. Which laptop component would be considered an FRU?
- SODIMM
- display*
- battery
- external card reader
20. Which characteristic should be considered when a replacement mobile device battery is being selected?
- It has the same power ratings.*
- It is from the same manufacturer.
- It provides a warranty.
- It is a mini-ATX form factor.
21. Which specialized mobile device is commonly used with VR and AR?
- fitness monitor
- smart watch
- headset*
- e-reader
22. Which cellular technology supports speeds up to 20 Gbps?
- Z-Wave
- Zigbee
- 5G*
- 4G
23. A technician is configuring a device and the device shows that it is pairing. Which mobile technology is being used?
- Wi-Fi
- Zigbee
- Bluetooth*
- tethering
24. Which app is used to synchronize data to an iOS-based mobile device?
- iTunes*
- Auto Sync
- MIME
- SMTP
25. A technician has been called on site to help a user who has a laptop problem. At which point should the technician look online for additional possible solutions to a laptop problem?
- after questioning the user
- before establishing a theory of probable cause
- after testing a theory to determine the cause*
- after implementing preventive measures
26. An employee wants to include pictures and documents when sending email messages on a mobile device. What technology allows this task to be accomplished?
- MIME*
- airplane mode
- cloud service
- Bluetooth
27. A lawyer wants to give a laptop the ability to connect to the internet through the cellular network. What technology allows this task to be accomplished?
- mobile hotspot*
- airplane mode
- cloud service
- Bluetooth
28. A lawyer wants to enable a smartphone to be used as a hands-free device. What technology allows this task to be accomplished?
- Bluetooth*
- NFC
- GPS
- MIME
29. A doctor wants to use a cell phone for entertainment without connecting to any networks. What technology allows this task to be accomplished?
- airplane mode*
- NFC
- GPS
- MIME
30. A doctor wants to make a backup copy of all of the data on a mobile device. What technology allows this task to be accomplished?
- cloud service*
- NFC
- GPS
- MIME
31. A student wants to make a backup copy of all of the data on a mobile device. What technology allows this task to be accomplished?
- cloud service*
- NFC
- GPS
- MIME
32. A student wants to make mobile phone calls over a wireless data network based on 802.11 technology. What technology allows this task to be accomplished?
- Wi-Fi calling*
- NFC
- GPS
- MIME
33. A salesperson wants to make mobile phone calls over a wireless data network based on 802.11 technology. What technology allows this task to be accomplished?
- Wi-Fi calling*
- MIME
- GPS
- mobile hotspot
34. A salesperson wants to embed the location on a digital photograph to record where it was taken. What technology allows this task to be accomplished?
- geotagging*
- MIME
- GPS
- mobile hotspot
35. A manager wants to have a laptop with touchscreen capabilities. What technology allows this task to be accomplished?
- digitizer*
- MIME
- GPS
- mobile hotspot
36. A student wants to make a backup copy of all of the data on a personal mobile device. What technology, product, or setting allows this task to be accomplished?
- cloud service*
- digitizer
- geotagging
- VPN
37. An employee wants to find an alternate route home because the usual route is blocked by an accident. What technology, product, or setting allows this task to be accomplished?
- GPS*
- digitizer
- geotagging
- IDS
38. A salesperson wants to embed geographical location metadata onto various media such as photographs and videos. What technology, product, or setting allows this task to be accomplished?
- geotagging*
- digitizer
- Wi-Fi calling
- RFID
39. A lawyer wants to give a laptop the ability to access the internet through a cellular network. What technology, product, or setting allows this task to be accomplished?
- mobile hotspot*
- digitizer
- geotagging
- RAID
40. A manager wants to purchase a specialized mobile device for a new VR game. What technology, product, or setting allows this task to be accomplished?
- headset*
- geotagging
- Wi-Fi calling
- IPS
41. An executive wants to enable a cell phone to be used as a hands-free device. What technology, product, or setting allows this task to be accomplished?
- Bluetooth*
- digitizer
- geotagging
- firewall
42. An analyst wants to communicate with the company while exercising and be able to track personal physical activity. What technology, product, or setting allows this task to be accomplished?
- smartwatch*
- geotagging
- Wi-Fi calling
- QoS
43. A student wants to make a backup copy of all of the data on a personal mobile device. What technology, product, or setting allows this task to be accomplished?
- cloud service*
- NFC
- GPS
- virtualization
44. An employee wants to pay for a product just by tapping a smartphone on a sensor. What technology, product, or setting allows this task to be accomplished?
- NFC*
- GPS
- MIME
- IDS
45. A salesperson wants to embed geographical location metadata onto various media such as photographs and videos. What technology, product, or setting allows this task to be accomplished?
- geotagging*
- NFC
- GPS
- RFID
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